Arlo Base Station Offline? Try These Quick Fixes

Your Arlo base station is the central hub that connects your cameras to the internet, ensuring smooth operation and reliable security. However, if your Arlo base station goes offline, your cameras won’t function properly, and you won’t receive motion alerts or recordings. If you’re facing this issue, don’t worry—this guide will help you troubleshoot and fix it quickly.

Common Reasons Why Your Arlo Base Station is Offline

Several factors could cause your Arlo base station to disconnect, including:

Internet Connectivity Issues – Weak or disrupted Wi-Fi or Ethernet connection.
Power Problems – The base station may not be receiving adequate power.
Firmware Issues – An outdated or failed firmware update.
Overloaded Network – Too many devices connected to the same router.
Hardware Malfunctions – A faulty base station or damaged Ethernet cable.

Quick Fixes to Get Your Arlo Base Station Online

1. Check the Base Station LED Indicators

Power LED (Green) – The base station is powered on.
Internet LED (Green or Blinking Green) – The base station is online.
Camera LED (Green or Blinking Green) – Connected cameras are working.
Amber or Off LEDs? – This indicates an issue with the power, internet, or camera connectivity.

Pro Tip: If the LEDs are off or amber, proceed with the following steps.

2. Restart Your Base Station

A simple restart often fixes minor connection issues.

Steps to Restart:

Unplug the power adapter from the base station.
Wait 10–15 seconds.
Plug the power adapter back in and wait for the LEDs to stabilize.

Pro Tip: If the base station does not power on, try a different power outlet.

3. Check Your Internet Connection

Ensure your router is online and connected to the internet.
Test your connection by loading a webpage on another device.
If your internet is down, restart your router and modem:
1. Unplug the router and modem from power.
2. Wait 30 seconds.
3. Plug them back in and wait for the network to stabilize.
If using Wi-Fi extenders, ensure they are properly configured.

Pro Tip: If your router is dual-band, make sure 2.4 GHz is enabled, as Arlo may not connect to 5 GHz.

4. Reconnect the Ethernet Cable

If your Arlo base station is connected via Ethernet, check for loose or damaged cables:

Steps to Fix:

Unplug the Ethernet cable from the base station and router.
Inspect for damage; replace if needed.
Reconnect the cable securely.
Check if the Internet LED on the base station turns green.

Pro Tip: Use a different Ethernet port on your router if the issue persists.

5. Update the Base Station Firmware

An outdated or interrupted firmware update can cause connectivity issues.

How to Update Firmware:

Open the Arlo Secure App.
Go to Settings > My Devices.
Select your Base Station and check for firmware updates.
If an update is available, install it and restart the device.

Pro Tip: Enable automatic updates to prevent future firmware issues.

6. Reset the Arlo Base Station (Last Resort)

If the base station is still offline after trying the above steps, a factory reset may be necessary.

How to Reset the Arlo Base Station:

Locate the Reset Button on the back of the base station.
Press and hold the button for 10 seconds until the LED blinks amber.
Release the button and wait for the base station to reboot.
Reconnect the base station through the Arlo Secure App.

Pro Tip: Resetting will remove all connected devices, so you’ll need to re-add your cameras.

When to Contact Arlo Support

If your Arlo base station remains offline after performing these troubleshooting steps, you may need professional assistance. Contact Arlo Support if:

The base station does not power on even after checking the power source.
The Internet LED does not turn green despite a working internet connection.
You experience frequent disconnections despite a strong signal.
Your base station firmware update fails repeatedly.

Final Thoughts

A disconnected Arlo base station can disrupt your home security, but in most cases, restarting, checking connections, and updating firmware will restore functionality. If you experience ongoing issues, resetting the base station may be the best solution.

By following these troubleshooting steps, you can quickly get your Arlo base station back online and ensure continuous security monitoring. Let us know if these tips worked for you in the comments!