Arlo security cameras are known for their reliability and smart features, but sometimes users encounter connectivity issues when trying to set up or use their devices. If your Arlo camera won’t connect to Wi-Fi, don’t worry—you’re not alone. This guide walks you through common reasons for the issue and step-by-step solutions to get your camera back online.
Common Reasons Your Arlo Camera Won’t Connect to Wi-Fi
Before jumping into troubleshooting, it’s essential to understand the possible causes:
- Wrong Wi-Fi Network Selection: Arlo cameras typically support only 2.4 GHz networks, not 5 GHz.
- Weak Signal Strength: The camera may be too far from the router.
- Incorrect Wi-Fi Credentials: Mistyped network name or password.
- Network Congestion: Too many devices connected to the same Wi-Fi network.
- Firmware or App Issues: Outdated software can cause connection problems.
- Router or ISP Problems: Temporary network outages or incorrect router settings may block the connection.
Step-by-Step Fixes for Arlo Camera Wi-Fi Issues
1. Check Your Wi-Fi Network
- Ensure you are connecting to a 2.4 GHz Wi-Fi network, as most Arlo cameras do not support 5 GHz.
- Verify that your Wi-Fi network is working by connecting another device, such as a phone or tablet.
- Restart your router to refresh the network.
How to Check Your Wi-Fi Frequency:
- Open your router settings (access via browser using 192.168.1.1 or the router’s app).
- Look for the Wi-Fi Bands section.
- If 5 GHz is enabled, make sure 2.4 GHz is also turned on.
2. Ensure Your Arlo Camera Is in Range
- If your camera is too far from the router, move it closer and try reconnecting.
- Walls, furniture, and electronic interference from other devices (e.g., microwaves, cordless phones) can weaken the Wi-Fi signal.
- Consider using a Wi-Fi extender or a mesh network for better coverage.
3. Verify Your Wi-Fi Password and Network Name
- Ensure that you are entering the correct Wi-Fi password during setup.
- Check for case-sensitive errors, spaces, or special characters in your Wi-Fi credentials.
- If you recently changed your Wi-Fi network name (SSID) or password, update it on the Arlo app.
Tip: If possible, test by temporarily creating a mobile hotspot and trying to connect your Arlo camera.
4. Restart Your Devices
- Restart the Camera: Turn off the camera, wait 10 seconds, and turn it back on.
- Restart the Router: Unplug it from power, wait 30 seconds, then plug it back in.
- Restart the Arlo Base Station (if applicable): Unplug the base station and reconnect it after a minute.
5. Update Firmware and Arlo App
- Ensure that your Arlo camera has the latest firmware update.
- Open the Arlo Secure App and check if there are pending updates.
- If using a base station, ensure it is running the latest firmware.
How to Check Firmware Updates:
- Open the Arlo app.
- Go to Settings > My Devices.
- Select your camera and check for available firmware updates.
6. Reset the Arlo Camera and Reconnect
If all else fails, resetting your Arlo camera to factory settings can resolve connectivity issues.
How to Reset Your Arlo Camera:
- Locate the reset button (usually on the bottom or back of the camera).
- Press and hold the button for 10-15 seconds until the LED light blinks amber.
- Wait for the camera to restart.
- Set up the camera again using the Arlo app.
Tip: Remove the camera from your Arlo account before resetting to ensure a clean setup.
When to Contact Arlo Support
If your Arlo camera still won’t connect to Wi-Fi after following these steps, it might be due to:
- Hardware malfunction.
- ISP restrictions blocking Arlo’s cloud services.
- Compatibility issues with certain routers.
You can reach Arlo Support via their official website or app for additional troubleshooting and warranty claims.
Final Thoughts
Wi-Fi connectivity issues can be frustrating, but in most cases, they can be resolved with simple troubleshooting steps. By ensuring your camera is within range, using the correct Wi-Fi frequency, and keeping your firmware updated, you can enjoy a seamless Arlo security experience.
Did any of these solutions work for you? Share your experience in the comments!