No Video Playback? How to Fix Arlo Camera Recording Issues

Arlo security cameras are designed to capture and store video recordings for easy playback. However, if you’re unable to view recorded footage, it can be frustrating and compromise your home security. Whether your Arlo camera isn’t saving videos, the playback option isn’t working, or recordings are missing, this troubleshooting guide will help you fix the issue.

Common Reasons Why Arlo Camera Won’t Play Back Recordings

Before troubleshooting, it’s essential to understand why you might be experiencing video playback issues:

Subscription Plan Issues – Some Arlo cameras require a cloud storage plan for video recordings.
Local Storage Not Set Up – If using a base station, recordings may not be saved correctly.
Internet Connectivity Problems – Slow or unstable Wi-Fi can affect video playback.
Camera Not Recording – If motion detection isn’t triggering, no videos will be available for playback.
Firmware or App Issues – Outdated software can cause glitches.
Corrupted or Missing Files – Videos may not be accessible due to storage errors.

Step-by-Step Fixes for Arlo Camera Recording Issues

1. Check Your Arlo Subscription Plan

Open the Arlo Secure App.
Navigate to Settings > Subscription.
Ensure that you have an active Arlo Secure Plan, especially if you rely on cloud storage.

Pro Tip: If you don’t have an Arlo Secure Plan, ensure your local storage (USB or microSD) is properly configured.

2. Verify Local Storage Settings (For Base Stations)

If you’re using an Arlo SmartHub or Base Station, ensure that local storage is enabled:
1. Open the Arlo Secure App.
2. Go to Settings > My Devices > Base Station.
3. Check if Local Storage Recording is enabled.
4. If using a USB drive or microSD card, ensure it is properly inserted and formatted.

Pro Tip: Eject and reinsert the USB drive to refresh the connection.

3. Ensure Your Camera Is Recording Properly

If no recordings are available, check if your Arlo camera is detecting motion.

Open the Arlo Secure App.
Select your camera > Settings > Motion Detection.
Adjust motion sensitivity if needed.
Perform a test by walking in front of the camera.

Pro Tip: If your camera isn’t recording motion, try rebooting it and checking activity zones.

4. Fix Internet & Wi-Fi Connectivity Issues

Move your router closer to the camera.
Restart your router and Arlo Base Station.
Ensure your camera is connected to a 2.4 GHz Wi-Fi network.
Reduce network congestion by limiting devices connected to Wi-Fi.

Pro Tip: Use a Wi-Fi extender for cameras placed far from the router.

5. Update Firmware & App

Open the Arlo Secure App.
Go to Settings > My Devices > Camera Name.
Check for firmware updates and install them if available.
Update the Arlo Secure App via the App Store or Google Play.

Pro Tip: Keeping firmware updated helps prevent software-related video recording issues.

6. Clear App Cache & Restart Your Phone

If video playback is stuck or lagging, try clearing the Arlo app cache:
- For Android: Go to Settings > Apps > Arlo > Storage > Clear Cache.
- For iOS: Uninstall and reinstall the app.
Restart your smartphone and reopen the app.

Pro Tip: Logging out and back into your Arlo account can refresh video availability.

7. Reset Your Arlo Camera

If none of the above fixes work, resetting your Arlo camera might help.

How to Reset Your Camera:

Press and hold the Reset Button on the camera for 10-15 seconds until the LED blinks amber.
Remove the camera from your Arlo account in the app.
Set up the camera again using the Add Device option.

Pro Tip: Resetting removes all previous settings, so only do this as a last resort.

When to Contact Arlo Support

If your Arlo camera still isn’t recording or allowing playback after trying these solutions, contact Arlo Support if:

The recordings disappear after a certain period despite an active subscription.
The camera is online but not capturing any footage.
You receive an error message when trying to play videos.

Final Thoughts

Arlo camera video playback issues can usually be resolved by checking your subscription, storage settings, internet connection, and firmware updates. If your camera isn’t recording, adjusting motion detection settings and ensuring sufficient storage space can help restore functionality.

Try these fixes and let us know if they worked! For more troubleshooting tips, explore our latest security guides and tech solutions.

Disclaimer: arlcamer is an independent resource providing troubleshooting tips. We are not affiliated with or endorsed by Arlo, Netgear, or any other brand. For official support, please contact the officiál manufacturer.